{"product_id":"the-toyota-way-to-service-excellence-jeffrey-k-liker-karyn-ross","title":"The Toyota Way to Service Excellence - Jeffrey K. Liker Karyn Ross","description":"\u003ch3 data-start=\"116\" data-end=\"241\"\u003e\n\u003cem data-start=\"123\" data-end=\"207\"\u003eThe Toyota Way to Service Excellence: Lean Transformation in Service Organizations\u003c\/em\u003e — Jeffrey K. Liker \u0026amp; Karyn Ross\u003c\/h3\u003e\n\u003cp data-start=\"243\" data-end=\"773\"\u003eTransform your service organization with Toyota’s proven Lean principles. This book shows how teams in \u003cstrong data-start=\"346\" data-end=\"419\"\u003ehealthcare, finance, insurance, telecom, and other service industries\u003c\/strong\u003e can improve operations, enhance customer experience, and create lasting value. Using Toyota’s 4P model—Philosophy, Processes, People \u0026amp; Partners, and Problem Solving—Liker and Ross provide actionable strategies for frontline staff, managers, and executives. Packed with case studies and practical tools, it’s a step-by-step guide to service excellence.\u003c\/p\u003e\n\u003cp data-start=\"775\" data-end=\"799\"\u003e\u003cstrong data-start=\"775\" data-end=\"797\"\u003eWhat you’ll learn:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"800\" data-end=\"1142\"\u003e\n\u003cli data-start=\"800\" data-end=\"866\"\u003e\n\u003cp data-start=\"802\" data-end=\"866\"\u003eHow to implement Lean practices in service-based organizations\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"867\" data-end=\"938\"\u003e\n\u003cp data-start=\"869\" data-end=\"938\"\u003eUsing the 4P model to guide culture, processes, and problem-solving\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"939\" data-end=\"1021\"\u003e\n\u003cp data-start=\"941\" data-end=\"1021\"\u003eMethods to continuously improve customer experience and operational efficiency\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1022\" data-end=\"1085\"\u003e\n\u003cp data-start=\"1024\" data-end=\"1085\"\u003eHow to engage employees at all levels to deliver excellence\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1086\" data-end=\"1142\"\u003e\n\u003cp data-start=\"1088\" data-end=\"1142\"\u003eReal-world examples from multiple service industries\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"1144\" data-end=\"1176\"\u003e\u003cstrong data-start=\"1144\" data-end=\"1174\"\u003eWho should read this book:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1177\" data-end=\"1393\"\u003e\n\u003cli data-start=\"1177\" data-end=\"1215\"\u003e\n\u003cp data-start=\"1179\" data-end=\"1215\"\u003eService professionals and managers\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1216\" data-end=\"1263\"\u003e\n\u003cp data-start=\"1218\" data-end=\"1263\"\u003eExecutives seeking operational improvements\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1264\" data-end=\"1329\"\u003e\n\u003cp data-start=\"1266\" data-end=\"1329\"\u003eTeams focused on customer satisfaction and process efficiency\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1330\" data-end=\"1393\"\u003e\n\u003cp data-start=\"1332\" data-end=\"1393\"\u003eAnyone aiming to create a culture of continuous improvement\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"1395\" data-end=\"1432\"\u003e\u003cstrong data-start=\"1395\" data-end=\"1430\"\u003eWhy buy The Toyota Way from Readers’ Republik:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1433\" data-end=\"1621\"\u003e\n\u003cli data-start=\"1433\" data-end=\"1463\"\u003e\n\u003cp data-start=\"1435\" data-end=\"1463\"\u003eFast delivery across Kenya\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1464\" data-end=\"1517\"\u003e\n\u003cp data-start=\"1466\" data-end=\"1517\"\u003eTrusted local service with secure payment options\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1518\" data-end=\"1577\"\u003e\n\u003cp data-start=\"1520\" data-end=\"1577\"\u003eCurated collection of top business and management books\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Readers Republik","offers":[{"title":"Default Title","offer_id":43020674170969,"sku":null,"price":4200.0,"currency_code":"KES","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0660\/4292\/1049\/files\/1_28bd8abd-063f-403c-bb3d-cc8df2ace030.jpg?v=1769443211","url":"https:\/\/readersrepublik.com\/products\/the-toyota-way-to-service-excellence-jeffrey-k-liker-karyn-ross","provider":"Readers Republik","version":"1.0","type":"link"}