{"product_id":"the-effortless-experience-matthew-dixon-nick-toman-and-rick-delisi","title":"The Effortless Experience - Matthew Dixon, Nick Toman and Rick DeLisi","description":"\u003ch3 data-start=\"0\" data-end=\"128\"\u003eThe Effortless Experience: Conquering the New Battleground for Customer Loyalty — Matthew Dixon, Nick Toman \u0026amp; Rick DeLisi\u003c\/h3\u003e\n\u003cp data-start=\"130\" data-end=\"584\"\u003e\u003cem data-start=\"130\" data-end=\"157\"\u003eThe Effortless Experience\u003c\/em\u003e challenges the idea that “delighting” customers drives loyalty. Instead, the authors reveal that true customer loyalty comes from consistently resolving issues efficiently and reducing effort for the customer. Through research-backed insights and practical tactics, this book shows how companies can improve service, cut costs, and build lasting loyalty by focusing on what really matters. \u003cstrong data-start=\"548\" data-end=\"584\"\u003eBuy in Kenya with fast delivery.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3 data-start=\"586\" data-end=\"607\"\u003eWhat you’ll learn\u003c\/h3\u003e\n\u003cul data-start=\"608\" data-end=\"929\"\u003e\n\u003cli data-start=\"608\" data-end=\"691\"\u003e\n\u003cp data-start=\"610\" data-end=\"691\"\u003eWhy exceeding expectations isn’t as important as resolving problems efficiently\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"692\" data-end=\"743\"\u003e\n\u003cp data-start=\"694\" data-end=\"743\"\u003eHow to create an effortless customer experience\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"744\" data-end=\"813\"\u003e\n\u003cp data-start=\"746\" data-end=\"813\"\u003ePractical strategies for reducing customer effort and frustration\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"814\" data-end=\"872\"\u003e\n\u003cp data-start=\"816\" data-end=\"872\"\u003eHow “forward resolving” common issues improves loyalty\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"873\" data-end=\"929\"\u003e\n\u003cp data-start=\"875\" data-end=\"929\"\u003eWays to decrease churn while increasing satisfaction\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"931\" data-end=\"959\"\u003eWho should read the book\u003c\/h3\u003e\n\u003cul data-start=\"960\" data-end=\"1151\"\u003e\n\u003cli data-start=\"960\" data-end=\"999\"\u003e\n\u003cp data-start=\"962\" data-end=\"999\"\u003eCustomer service managers and teams\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1000\" data-end=\"1051\"\u003e\n\u003cp data-start=\"1002\" data-end=\"1051\"\u003eBusiness leaders focused on customer experience\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1052\" data-end=\"1090\"\u003e\n\u003cp data-start=\"1054\" data-end=\"1090\"\u003eEntrepreneurs and startup founders\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1091\" data-end=\"1151\"\u003e\n\u003cp data-start=\"1093\" data-end=\"1151\"\u003eAnyone interested in building long-term customer loyalty\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"1153\" data-end=\"1187\"\u003eWhy buy The Effortless Experience from Readers’ Republik\u003c\/h3\u003e\n\u003cul data-start=\"1188\" data-end=\"1408\"\u003e\n\u003cli data-start=\"1188\" data-end=\"1248\"\u003e\n\u003cp data-start=\"1190\" data-end=\"1248\"\u003eCarefully curated customer experience and business books\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1249\" data-end=\"1292\"\u003e\n\u003cp data-start=\"1251\" data-end=\"1292\"\u003eFast and reliable delivery across Kenya\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1293\" data-end=\"1349\"\u003e\n\u003cp data-start=\"1295\" data-end=\"1349\"\u003eTrusted Kenyan online bookstore for authentic titles\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Readers Republik","offers":[{"title":"Default Title","offer_id":43013512364121,"sku":null,"price":3580.0,"currency_code":"KES","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0660\/4292\/1049\/files\/5_d964687d-f36a-4c27-90a5-c67143873c5e.jpg?v=1769172917","url":"https:\/\/readersrepublik.com\/products\/the-effortless-experience-matthew-dixon-nick-toman-and-rick-delisi","provider":"Readers Republik","version":"1.0","type":"link"}